Answers to the questions we’re asked most. Can’t find what you need? Contact us and we’ll be happy to help.
Orders and delivery
How much is delivery?
Standard UK delivery is £4.99, and it’s free on orders over £100. You’ll always see the delivery charge in your basket before you pay. See Delivery for details.
When will my order arrive?
We aim to dispatch orders within 3–5 days. Personalised items can take a little longer. We’ll email you when your order is on its way. Many gifts are sent directly by our suppliers, so items from one order may arrive in separate parcels.
Will my order arrive before Christmas?
For Christmas 2026, order by Friday 18 December for items sent directly by our suppliers, and Monday 21 December for items we send ourselves. Each product page shows which date applies, and there are more details on our Delivery page. Order before them and we’ll do our very best to get your gifts to you in time.
Do you deliver outside the UK?
At the moment we deliver to mainland Great Britain only. We can’t currently deliver to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man or outside the UK.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If it hasn’t been dispatched we’ll do our best to help. Once it has, you can still return most items within 14 days.
Returns and refunds
Can I return something?
Yes, you can return most items within 14 days of receiving them. See our Returns page for how.
Can I return a personalised gift?
Personalised items are made just for you, so we can’t accept them back for a change of mind. They’re fully covered if they’re faulty or we made a mistake, so please check your personalisation carefully before ordering.
My item is faulty or damaged. What should I do?
Sorry about that! Contact us with your order number and a photo if possible, and we’ll arrange a replacement, repair or refund.
When will I get my refund?
Within 14 days of us receiving your return (or your proof of postage), back to your original payment method.
Payment and your account
How can I pay?
We accept PayPal, Apple Pay and Google Pay, and you can pay by debit or credit card through PayPal without needing a PayPal account. Payments are processed securely by PayPal and we never see your full card details.
Do I need an account to order?
No, you can check out as a guest. An account lets you see your orders and save addresses for next time.
How does the wishlist work?
Tap the heart on any product to save it to your wishlist. You can see everything you’ve saved by tapping the heart at the top of the page.
Gifts
Can I send a gift straight to someone else?
Yes, just enter their address as the delivery address at checkout. We never include prices in the parcel: the delivery note shows only your order reference, so it’s ready to give.
Is your merchandise official?
Yes. All our football, sport, TV, film, music and character merchandise is official licensed product.