Changed your mind? You can return most items within 14 days of receiving them.
How to return an item
- Tell us within 14 days of receiving your order. Contact us with your order number and the items you’d like to return. You can use the cancellation form in our Terms and Conditions if you like.
- Send the items back within 14 days of telling us, unused and in their original packaging where possible. Returns normally come back to us at Santa Store Returns, Park Lane, Poynton, Cheshire, SK12 1RQ, but please wait for our email confirming where to send them, as some items go back to a different address. Please keep your proof of postage.
- Get your refund to your original payment method within 14 days of us receiving the items (or your proof of postage).
We refund the price of the item plus standard delivery. Return postage is paid by you, unless the item is faulty, not as described, not fit for purpose, or we made a mistake (for example, sent the wrong item). In those cases we cover the cost of returning it.
Items we can’t take back for a change of mind
- Personalised items
- Beauty, fragrance, bath and body products and earrings, once the seal is opened
- Food, sweets and treats
- Sealed DVDs, music or software once opened
- Gift cards
Faulty or wrong item?
We’re sorry! Please contact us as soon as possible with your order number and a photo if you can. We’ll put it right with a replacement, repair or refund, and cover reasonable return costs. This doesn’t affect your legal rights under the Consumer Rights Act 2015.
Christmas gifts
Christmas orders follow the same 14-day returns period, counted from the day the items are delivered. If you’re shopping early, please check your items when they arrive rather than waiting until Christmas.
Received a gift from us? Contact us with the order reference from the delivery note. Refunds are made to the person who placed the order, using their original payment method.